Support
Refunds & support
Clear rules for when paid checkout is live — and an honest note about what is not live yet.
Honest status: Paid checkout is not live yet. There is nothing to refund for waitlist / request-access notes. When Paddle checkout goes live, the 14-day refund rule below applies to paid purchases. Until then, email us anytime about access or content questions.
14-day refund rule (when checkout is live)
- What qualifies: A paid purchase of an individual package or team license, requested within 14 days of the purchase date shown on your receipt.
- How to request: Email hello@fieldma.ai with your name, purchase email, Paddle order ID, and a short reason.
- What happens next: We reply within 2 business days (Pacific Time). If the refund is approved, access codes for that purchase are revoked and the refund is processed through Paddle (merchant of record when checkout is live).
- What does not qualify: Requests after 14 days; chargebacks without contacting us first.
Support hours
- Inbox: hello@fieldma.ai
- Hours: Monday–Friday, 9:00–17:00 Pacific Time (America/Los_Angeles).
- Reply SLA: within 2 business days for access, refund, and content questions.
What we can help with
- Access codes and unlock issues
- Which package fits your role
- Team roster / completion CSV (when team licenses are active)
- Refund requests (when paid checkout is live)
- Content bugs or unclear quiz items
We cannot give legal, medical, regulatory, or employer-policy advice — see Disclaimers.
Merchant of record
When paid checkout is live, Paddle is merchant of record. Billing and card details are handled under Paddle’s terms. We never ask you to email a card number.
Email hello@fieldma.ai Join waitlist
Last updated: 2026-09-27 (PT).